Helplines and Websites
Advice - benefit, debt, housing and more
Benefits, Tax Credits and Pensions
Citizenship and Immigration
Debt and Money
Disability and Older People
Housing and Homelessness
Useful Sites for Advisers
0845 345 4 345 - advice about benefits, tax credits, debt, housing, employment
rights and education rights.
0808 808 4000 - advice on debt problems
0845 404 05 06 - advice on consumer problems
022000 - advice about benefits and grants for individuals
Yorkshire Trading Standards
0113 253 0241 - advice on consumer problems
Change Debt Charity
0800 138 1111 - advice on debt problems
043 40 50
- advice on debt problems
The links below will take you to trustworthy national websites offering
free information and advice about all sorts of problems. They are a mixture
of independent advice agencies and government services – we have
explained below which are government websites.
General Advice - benefit, debt, housing and
The websites below cover benefits, tax credits, debt, money, immigration,
housing, employment rights, discrimination, health and social care, consumer,
education, family and relationship breakdown, crime and more… They
are independent of government and a good starting point for almost any
type of problem.
Information, factsheets and links to the best on the web for all types
of problem or enquiry. Also search for local advice services and solicitors.
Practical, up-to-date information on a wide range of topics from Citizens
Advice. Includes benefits and housing, employment rights and discrimination,
debt and tax issues and provides downloadable factsheets.
A free and confidential advice service paid for by legal aid. Information
about all civil, socuial welfare and criminal legal problems. See also
their telephone helpline.
Benefits, Tax Credits and Pensions
National charity that can help with benefits and other grants for people
Local authority website with information about local benefits and payments
for people in need
A government website giving general information about benefits, tax credits
and pensions. www.direct.gov.uk/en/MoneyTaxAndBenefits/index.htm
A government website for information about Child Tax Credits and Working
Tax Credits. www.hmrc.gov.uk/taxcredits/
for Work and Pensions
A government website for information about benefits and application forms:
Independence Payment - this will replace Disability living Allowance from
June 2013. The draft forms and other documents are on the DWP
If you want
to appeal against a benefits decision you need to complete form APPEAL
GL24, within a specified time (please check with an adviser of the DWP).
to download the form.
Council for the Welfare of Immigrants
Independent national voluntary organisation, campaigning for justice
and combating racism in immigration and asylum law and policy.
Office Immigration & Nationality
A government website for information about all aspects of immigration
and British Citizenship. Click here
for application forms.
Independent helpline and website providing free confidential and independent
advice on how to deal with debt problems. Call: 0808 808 4000
An independent organisation to help everyone manage their money better.
Change Debt Charity
We deal with
clients with a range of debt problems. Your first step should always be
to get free expert debt advice, based on your personal circumstances
0800 138 1111
A registered national debt advice and education charity offering free,
confidential support and advice to anyone wanting to get out of debt.
Tel: 0800 043 40 50
Citizens Advice service - help with budgeting and debt
The Money Advice Trust - help with budgeting and debt
and Older People
Independent information, factsheets and news about all types of issues
for older people and carers.
Independent factsheets and other information about benefits and other
and Employment Rights Service
Independent leaflets and factsheets about all aspects of employment rights.
Information and advice on employment relations and disputes.
A government website with application forms and guidance.
and Human Rights Commission
Our job is to promote equality and human rights and to create a fairer
Britain. We do this by providing advice and guidance, working to implement
an effective legislative framework and raising awareness of your rights.
Independent help with
homelessness and housing problems. Telephone helpline: 0808 800 4444.
Largest local housing
provider in Bradford district. Housing and Homelessness Advice Team on
0845 141 6666
A government website providing help with faulty goods and other
consumer problems. Useful fact-sheets are available on the website. Regionally
based advisors can give practical advice on all kinds of consumer issues
- from problems with cars to faulty household appliances – by calling:
Consumer Focus campaigns for a fair deal for consumers. We aim
to be the voice of consumers and work to secure a fair deal on their behalf.
Advice for individuals on energy and postal services is available from:
08454 04 05 06.
Metropolitan District Council
Local government website, including Housing Benefit, Council
Tax Benefit, education grants, Council Tax bills and recovery and much
website information about all aspects of state services.
sites for advisers
Lots of Independent information on the service provided by CAB, how to
get advice, campaign and policy work.
Poverty Action Group
independent charity committed to ending child and family poverty in the
(London Advice Services Alliance)
Independent help and information for those who work in the advice sector.
An independent expert resource for advisers