Telephone Helplines and Websites

		The Advice Network & Training Partnership (Bradford District)
Registered Charity No. 1105947
ANTP Home	Telephone Helplines and Websites Useful Telephone Helplines Useful Websites General Advice Benefits, Tax Credits and Pensions Citizenship and Immigration Debt and Money Disability and Older People Employment Rights Housing and Homelessness Consumer Government (general) Useful Sites for Advisers Useful Telephone Helplines Community Legal Advice 0845 345 4 345 - advice about benefits, tax credits, debt, housing, employment rights and education rights. National Debtline 0808 808 4000 - advice on debt problems Consumer Direct 0845 404 05 06 - advice on consumer problems Turn2us: 08088 022000 - advice about benefits and grants for individuals West Yorkshire Trading Standards 0113 253 0241 - advice on consumer problems Debt Advice Foundation 0800 043 40 50 - advice on debt problems back to top Useful Websites The links below will take you to trustworthy national websites offering free information and advice about all sorts of problems. They are a mixture of independent advice agencies and government services – we have explained below which are government websites. back to top General Advice The websites below cover benefits, tax credits, debt, money, immigration, housing, employment rights, discrimination, health and social care, consumer, education, family and relationship breakdown, crime and more… They are independent of government and a good starting point for almost any type of problem. Advicenow Information, factsheets and links to the best on the web for all types of problem or enquiry. Also search for local advice services and solicitors. www.advicenow.org.uk AdviceGuide Practical, up-to-date information on a wide range of topics from Citizens Advice. Includes benefits and housing, employment rights and discrimination, debt and tax issues and provides downloadable factsheets. www.adviceguide.org.uk Community Legal Advice Direct A free and confidential advice service paid for by legal aid. Information about all civil, socuial welfare and criminal legal problems. See also their telephone helpline. www.communitylegaladvice.org.uk back to top Benefits, Tax Credits and Pensions DirectGov A government website giving general information about benefits, tax credits and pensions. www.direct.gov.uk/en/MoneyTaxAndBenefits/index.htm HMRC A government website for information about Child Tax Credits and Working Tax Credits. www.hmrc.gov.uk/taxcredits/ Department for Work and Pensions A government website for information about benefits and application forms: www.dwp.gov.uk/directgov.shtml If you want to appeal against a benefits decision you need to complete form APPEAL GL24, within a specified time (please check with an adviser of the DWP). Click here to download the form. back to top Citizenship and Immigration Joint Council for the Welfare of Immigrants Independent national voluntary organisation, campaigning for justice and combating racism in immigration and asylum law and policy. www.jcwi.org.uk Home Office Immigration & Nationality A government website for information about all aspects of immigration and British Citizenship. Click here for application forms. www.ind.homeoffice.gov.uk back to top Debt and money National Debtline Independent helpline and website providing free confidential and independent advice on how to deal with debt problems. Call: 0808 808 4000 www.nationaldebtline.co.uk Money Advice Service An independent organisation to help everyone manage their money better. www.moneyadviceservice.org.uk Debt Advice Foundation A registered national debt advice and education charity offering free, confidential support and advice to anyone wanting to get out of debt. Tel: 0800 043 40 50 www.nationaldebtfoundation.org back to top Disability and Older People Age UK Independent information, factsheets and news about all types of issues for older people and carers. www.ageconcern.org.uk Disability Alliance Independent factsheets and other information about benefits and other disability issues. www.disabilityalliance.org back to top Employment Rights Pay and Employment Rights Service Independent leaflets and factsheets about all aspects of employment rights. www.pers.org.uk ACAS Information and advice on employment relations and disputes. www.acas.org.uk Employment Tribunals Service A government website with application forms and guidance. www.employmenttribunals.gov.uk Equality and Human Rights Commission Our job is to promote equality and human rights and to create a fairer Britain. We do this by providing advice and guidance, working to implement an effective legislative framework and raising awareness of your rights. www.equalityhumanrights.com back to top Housing and Homelessness CHAS Independent help with homelessness and housing problems. www.housingjustice.org.uk//chas/index.htm Shelter Independent help with homelessness and housing problems. Telephone helpline: 0808 800 4444. https://england.shelter.org.uk In-Communities Local ‘council’ housing provider for Bradford district. Housing and Homelessness Advice Team on 0845 141 6666 www.incommunities.co.uk back to top Consumer Consumer Direct A government website providing help with faulty goods and other consumer problems. Useful fact-sheets are available on the website. Regionally based advisors can give practical advice on all kinds of consumer issues - from problems with cars to faulty household appliances – by calling: 08454 040506 www.consumerdirect.gov.uk Consumer Focus Consumer Focus campaigns for a fair deal for consumers. We aim to be the voice of consumers and work to secure a fair deal on their behalf. Advice for individuals on energy and postal services is available from: 08454 04 05 06. www.consumerfocus.org.uk back to top Government – general Bradford Metropolitan District Council Local government website, including Housing Benefit, Council Tax Benefit, education grants, Council Tax bills and recovery and much more. www.bradford.gov.uk DirectGov Government website information about all aspects of state services. www.direct.gov.uk back to top Useful sites for advisers Citizens Advice Bureau Lots of Independent information on the service provided by CAB, how to get advice, campaign and policy work. www.citizensadvice.org.uk Child Poverty Action Group An independent charity committed to ending child and family poverty in the UK. www.cpag.org.uk Lasa (formerly London Advice Services Alliance) Independent help and information for those who work in the advice sector. www.lasa.org.uk Rightsnet An independent expert resource for advisers www.rightsnet.org.uk back to top
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