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Telephone
Helplines and Websites
Useful
Telephone Helplines
Useful Websites
General
Advice - benefit, debt, housing and more
Benefits, Tax Credits and Pensions
Citizenship and Immigration
Debt and Money
Disability and Older People
Employment Rights
Housing and Homelessness
Consumer
Government (general)
Useful Sites for Advisers
Useful
Telephone Helplines
Community
Legal Advice
0845 345 4 345 - advice about benefits, tax credits, debt, housing, employment
rights and education rights.
National
Debtline
0808 808 4000 - advice on debt problems
Consumer
Direct
0845 404 05 06 - advice on consumer problems
Turn2us:
08088
022000 - advice about benefits and grants for individuals
West
Yorkshire Trading Standards
0113 253 0241 - advice on consumer problems
Step
Change Debt Charity
0800 138 1111 - advice on debt problems
Debt
Advice Foundation
0800
043 40 50
- advice on debt problems
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Useful
Websites
The links below will take you to trustworthy national websites offering
free information and advice about all sorts of problems. They are a mixture
of independent advice agencies and government services – we have
explained below which are government websites.
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General Advice - benefit, debt, housing and
more
The websites below cover benefits, tax credits, debt, money, immigration,
housing, employment rights, discrimination, health and social care, consumer,
education, family and relationship breakdown, crime and more… They
are independent of government and a good starting point for almost any
type of problem.
Advicenow
Information, factsheets and links to the best on the web for all types
of problem or enquiry. Also search for local advice services and solicitors.
www.advicenow.org.uk
AdviceGuide
Practical, up-to-date information on a wide range of topics from Citizens
Advice. Includes benefits and housing, employment rights and discrimination,
debt and tax issues and provides downloadable factsheets.
www.adviceguide.org.uk
Community Legal
Advice Direct
A free and confidential advice service paid for by legal aid. Information
about all civil, socuial welfare and criminal legal problems. See also
their telephone helpline.
www.communitylegaladvice.org.uk
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Benefits, Tax Credits and Pensions
Turn2us
National charity that can help with benefits and other grants for people
in need
www.turn2us.org.uk
Bradford
Council
Local authority website with information about local benefits and payments
for people in need
www.bmdc.gov.uk
DirectGov
A government website giving general information about benefits, tax credits
and pensions. www.direct.gov.uk/en/MoneyTaxAndBenefits/index.htm
HMRC
A government website for information about Child Tax Credits and Working
Tax Credits. www.hmrc.gov.uk/taxcredits/
Department
for Work and Pensions
A government website for information about benefits and application forms:
www.dwp.gov.uk/directgov.shtml
Personal
Independence Payment - this will replace Disability living Allowance from
June 2013. The draft forms and other documents are on the DWP
website
If you want
to appeal against a benefits decision you need to complete form APPEAL
GL24, within a specified time (please check with an adviser of the DWP).
Click here
to download the form.
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Citizenship
and Immigration
Joint
Council for the Welfare of Immigrants
Independent national voluntary organisation, campaigning for justice
and combating racism in immigration and asylum law and policy.
www.jcwi.org.uk
Home
Office Immigration & Nationality
A government website for information about all aspects of immigration
and British Citizenship. Click here
for application forms.
www.ind.homeoffice.gov.uk
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Debt
and money
National
Debtline
Independent helpline and website providing free confidential and independent
advice on how to deal with debt problems. Call: 0808 808 4000
www.nationaldebtline.co.uk
Money
Advice Service
An independent organisation to help everyone manage their money better.
www.moneyadviceservice.org.uk
Step
Change Debt Charity
We deal with
clients with a range of debt problems. Your first step should always be
to get free expert debt advice, based on your personal circumstances
Tel:
0800 138 1111
www.stepchange.org
Debt
Advice Foundation
A registered national debt advice and education charity offering free,
confidential support and advice to anyone wanting to get out of debt.
Tel: 0800 043 40 50
www.nationaldebtfoundation.org
Advice Guide
Citizens Advice service - help with budgeting and debt
www.adviceguide.org.uk
My
Money Steps
The Money Advice Trust - help with budgeting and debt
www.mymoneysteps.org
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Disability
and Older People
Age
UK
Independent information, factsheets and news about all types of issues
for older people and carers.
www.ageconcern.org.uk
Disability
Alliance
Independent factsheets and other information about benefits and other
disability issues.
www.disabilityalliance.org
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Employment
Rights
Pay
and Employment Rights Service
Independent leaflets and factsheets about all aspects of employment rights.
www.pers.org.uk
ACAS
Information and advice on employment relations and disputes.
www.acas.org.uk
Employment
Tribunals Service
A government website with application forms and guidance.
www.employmenttribunals.gov.uk
Equality
and Human Rights Commission
Our job is to promote equality and human rights and to create a fairer
Britain. We do this by providing advice and guidance, working to implement
an effective legislative framework and raising awareness of your rights.
www.equalityhumanrights.com
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Housing
and Homelessness
Shelter
Independent help with
homelessness and housing problems. Telephone helpline: 0808 800 4444.
https://england.shelter.org.uk
Incommunities
Largest local housing
provider in Bradford district. Housing and Homelessness Advice Team on
0845 141 6666
www.incommunities.co.uk
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Consumer
Consumer
Direct
A government website providing help with faulty goods and other
consumer problems. Useful fact-sheets are available on the website. Regionally
based advisors can give practical advice on all kinds of consumer issues
- from problems with cars to faulty household appliances – by calling:
08454 040506
www.consumerdirect.gov.uk
Consumer
Focus
Consumer Focus campaigns for a fair deal for consumers. We aim
to be the voice of consumers and work to secure a fair deal on their behalf.
Advice for individuals on energy and postal services is available from:
08454 04 05 06.
www.consumerfocus.org.uk
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Government
– general
Bradford
Metropolitan District Council
Local government website, including Housing Benefit, Council
Tax Benefit, education grants, Council Tax bills and recovery and much
more.
www.bradford.gov.uk
DirectGov
Government
website information about all aspects of state services.
www.direct.gov.uk
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Useful
sites for advisers
Citizens
Advice Bureau
Lots of Independent information on the service provided by CAB, how to
get advice, campaign and policy work.
www.citizensadvice.org.uk
Child
Poverty Action Group
An
independent charity committed to ending child and family poverty in the
UK.
www.cpag.org.uk
Lasa
(London Advice Services Alliance)
Independent help and information for those who work in the advice sector.
www.lasa.org.uk
Rightsnet
An independent expert resource for advisers
www.rightsnet.org.uk
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